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Usability Comparison Among Healthy Participants of an Anthropomorphic Digital Human and a Text-Based Chatbot as a Responder to Questions on Mental Health: Randomized Controlled Trial.

Almira Osmanovic ThunströmHanne Krage CarlsenLilas AliTomas LarsonAndreas HellströmSteinn Steingrimsson
Published in: JMIR human factors (2024)
The text-only chatbot was perceived as significantly more user-friendly than the digital human, although there were no significant differences in electroencephalography measurements. Male participants exhibited lower levels of annoyance with both interfaces, contrary to previously reported findings.
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