Usability Comparison Among Healthy Participants of an Anthropomorphic Digital Human and a Text-Based Chatbot as a Responder to Questions on Mental Health: Randomized Controlled Trial.
Almira Osmanovic ThunströmHanne Krage CarlsenLilas AliTomas LarsonAndreas HellströmSteinn SteingrimssonPublished in: JMIR human factors (2024)
The text-only chatbot was perceived as significantly more user-friendly than the digital human, although there were no significant differences in electroencephalography measurements. Male participants exhibited lower levels of annoyance with both interfaces, contrary to previously reported findings.